Refund policy

At QURVOLOGY, we are committed to providing you with premium, science backed shapewear designed to sculpt your confidence. Due to the intimate nature of our products and strict sanitary standards, we maintain a clear and structured return policy to protect all of our customers.

1. 7-Day Return & Exchange Window

We accept requests for Store Credit or Size Exchanges within 7 days of the confirmed delivery date. 

To be eligible for a return or size exchange:

  1. Items must be unworn, unwashed, and completely free of odors (including perfume, deodorant, lotion, or sweat).
  2. Items must be returned in their original product packaging / clear polybag.
  3. Items showing any signs of wear, stretching, body odors, stains, or missing original packaging will be strictly rejected.

Hygiene Notice: Due to strict health regulations regarding intimate apparel, any returned items that appear worn, washed, or altered in any way will not be accepted and will be returned to the customer at their expense.

2. Final Sale / Non-Returnable Items

To maintain the highest hygiene standards, the following items are classified as FINAL SALE and cannot be returned, exchanged, or refunded under any circumstances once delivered:

  1. Individual Thongs, Briefs, and Panties.
  2. Clearance or Sale items marked as "Final Sale"

3. Return & Exchange Shipping Costs

Pre-Approval Required: All returns and exchanges must be pre-approved by our Customer Care team before shipping any items back. Unsolicited packages sent to our warehouses without prior authorization will not be processed.

Shipping Fees: Customers are responsible for paying all shipping costs associated with returning items for a refund, store credit, or size exchange. Return shipping fees are non-refundable. We highly recommend using a trackable shipping service, as QURVOLOGY is not responsible for lost or untracked return packages.

4. Damaged, Defective, or Incorrect Items

We carefully inspect all items prior to dispatch. However, if your order arrives damaged, defective, or if you received the incorrect size/item:

  1. Contact us within 7 days of delivery at support@qurvology.com
  2. Include your Order Number and clear photos/videos showing the defect, damage, or incorrect item received.

Once verified by our support team, we will promptly send a replacement or issue a full refund without requiring you to ship the defective item back.

5. Order Disputes & Chargeback Notice

We strive to resolve every customer concern quickly and fairly. If you experience any issues with your order, sizing, or delivery, please contact us directly at support@qurvology.com before initiating a dispute or chargeback with your bank or credit card provider.

Filing a chargeback creates unnecessary processing delays. Our Customer Care team is dedicated to providing a direct resolution, exchange, or store credit within 24–48 business hours.

6. How to Initiate a Return or Exchange

To start a return or size exchange, please follow these steps:

  1. Email support@qurvology.com with the subject line: Return Request - [Your Order Number]
  2. Provide your Order Number, the email address used for purchase, and photos showing the item in its original clear packaging.
  3. Our Customer Support team will review your request within 24–48 business hours and provide you with return instructions or exchange options.